Conveyability takes your privacy seriously. This page describes what personal information we collect, why we collect it, and how long we keep it.

What we collect
Through historical transactions with our customers — purchases, warranty registrations and similar records — Conveyability collects personal information such as names, addresses, email addresses, phone numbers and details about the products you own.

How we use it
— Order processing and product delivery.
— Support and service, including warranty information and safety bulletins.
— Credit — account servicing, determining eligibility and monitoring purchasing history.
— Legal compliance.
— Marketing and communications. We will not disclose your "sensitive" personal information, such as financial information, to suppliers without obtaining your consent.

Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of customer service operations, such as customer support and fulfillment, is permitted. All subcontractors are bound by confidentiality agreements to protect your personal information.

SMS Communications & Text Message Program
By providing your phone number and opting in to SMS communications, you consent to receive text messages from Conveyability regarding your account, orders, product updates, and promotional offers.

How to opt-in: You may opt-in to receive SMS messages through our website, mobile app, or by replying to promotional messages with "YES" or following opt-in instructions.
Message frequency: Message frequency will vary based on your account activity and preferences. You may receive transactional messages at any time regarding your orders and account.
Standard message and data rates apply according to your wireless carrier's plan. Check with your carrier for details on SMS rates.
How to opt-out: You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly at info@conveyability.com or (616) 647-8888.

Cookies, Tracking Technologies & Analytics
Conveyability uses cookies and similar tracking technologies (such as pixels, web beacons, and analytics tools) to enhance your user experience, analyze site traffic, and understand how visitors interact with our website. This information helps us improve our services and personalize content.

Essential cookies: Required for website functionality and security.
Analytics cookies: Help us understand how users navigate and use our site through tools such as Google Analytics.
Marketing cookies: Used to track and measure the effectiveness of advertising campaigns and retargeting efforts. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain website features.

Security Measures
Conveyability implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:
— Encryption of sensitive data in transit using SSL/TLS protocols.
— Secure storage of personal information in encrypted databases.
— Regular security audits and vulnerability assessments.
—Restricted access to personal information based on role and necessity.
— Employee training on data protection and privacy best practices.
— Compliance with applicable data protection regulations. While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of any information transmitted to or stored on our systems.

How long we keep it
We retain personal information as long as needed to fulfill the purposes above and as required by applicable law.

Your Privacy Rights
You have the right to control your personal information. You may:
Access: Request a copy of the personal information we hold about you.
Update: Correct or update inaccurate personal information in your account.
Delete: Request deletion of your personal information, subject to legal obligations we may have to retain certain data. - Unsubscribe: Opt out of marketing communications by clicking the unsubscribe link in emails or texting STOP to SMS messages. Reply HELP for assistance.
Data portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@conveyability.com, by phone at (616) 647-8888, or by mail at 2889 Northridge Drive NW, Grand Rapids, MI 49544. We will respond to requests within 30 days or as required by applicable law.